Michele is the ultimate professional with a wonderful personality and demeanour perfect for dealing with both vendors and purchasers alike. We we’re thoroughly briefed and updated on the various stages of the selling process which was greatly appreciated.

David & Sue

Michele was absolutely lovely and went above and beyond to help us

Khyl & Shae

Michele is a trusted professional who strives to achieve the very best outcomes for her clients


Michele was so professional and kept us up to date with what was happening all the time.

Danielle & Jono

Extremely helpful, always kept us informed and made our transition to Kiama so much easier.

Peter & Olga

Nothing was a bother to Michele, she was very polite and very helpful.

Denis and Patricia

Nothing was a bother to Michele, always there to help and we never felt pressured about anything, a joy to deal with

Denis and Patricia

Always very professional with attention to detail being the utmost importance. Michele always goes the extra mile to have things running well and in order. Alway with a smile.


Michele is a great communicator and follows through with her promises. It's been a great doing business with her and I wish her and all the team the very best.


From the very beginning Michele impressed us with her positive commitment to do her very best for us and she maintained that approach throughout our association. She was highly recommended by a local Kiama business couple we were friendly with and we are grateful for their endorsement of Michele's skills. She involved her team (we met several of them) so we were confident that sales opportunities would not be lost if Michele was occupied with another client. She communicated regularly with us and we always felt our interests were her first priority. She is a sensitive person who handled the sale of our dear Mother's home with tact and respect. Thank you Michele for all the energy you put into this sale. We are looking forward to a successful settlement.

Geoff and Judy

Extremely professional at all times and were happy with her friendly manner and communication

Sharon and Simon

I have already completed a survey about Michele. She is well organised, has exceptional inter-personal skills and is an outstanding communicator. Michele oozes integrity and credibility.

Michael & Jenny

Michele Lay's organisation, management and inter-personal skills are second to none. She has a very obliging manner. Nothing is a problem to Michele. She is very discreet. Michele is the perfect person that you would want selling your home. I would highly recommend her to anybody.

Michael & Jenny

If Only All Agents Were This Good! After using many real estate agents, Michele and her team have provided nothing but the best, most honest and efficient service I have ever known over a period of about 17 years. This has been with the purchase, sale and rental of my properties. I would not hesitate to recommend Michelle to anyone and everyone. Put simply, the best!

John & Leonie

Michele is passionate about helping people reach their goals but more importantly natures and supports you though the process.


Excellent in every way


Michele is honest, professional and knowledgeable. She was also compassionate on the sale of our deceased mother's house. She achieved a great result and I cannot fault her in any way.


Michele and her team were highly professional and went above and beyond throughout the entire campaign.

Mr Gates

Business conducted in a professional but very friendly and genuine manner. We had things that had to be done to the house before and after inspections and nothing was too much trouble.

Kerry & Eamonn

Michele goes above and beyond to help and kept us well informed over the sales process.

Kristy and Lance

Michelle's professionalism and help in selling our family home was exceptional. She was very informative and kept us up to date with reports weekly, I can't thank her enough.

Rob & Narelle

Michele is very professional, competent,intelligent and compassionate.

Thomas & Sonja

Michele and her team went above and beyond all of my expectations. Great, over reserve dollar result and impeccable service with a smile right through to settlement.

Jim & Sue

I have over 20 years experience in using agents. Michelle managed the 2 parties exceptionally well and achieved an outstanding result beyond expectations. Also, her service levels are extremely high and her integrity unquestionable.


Michelle is very professional, knowledgeable, polite and kept us in the loop at all times

Peter & Jill

great communications, trustworthy and provided good advice

Suzanne & Tony

Michele worked extremely hard for us in securing the property at the right price and getting a fantastic price for the property we sold

Malcolm & Kay

We felt like they really cared about doing the best for us very professional made it easy to choose them.

Barry & Judy

Extremely professional at all times, very intuitive to clients end needs.

Carl & Gerry

We felt listened too, well advised and treated with honesty, respect and professionalism. Everything was made clear and easy to understand and the whole process was simple and stress free.

Tamara & David

Michele is a true professional and a delight to deal with. Her industry knowledge and experience in real estate means you are dealing with a true specialist. She is transparent in all of her dealings and will work hard to secure you the best price for your property. Michele communicates well with vendors and purchasers to ensure you understand the process and feel comfortable throughout the process. I would not hesitate to recommend Michele Lay from Ray White Kiama if you are selling your home.

Dana & Justin

Michele has been outstanding in every respect . Her recommendations on marketing , liaison with us both before and after inspections and in final negotiations have been exceptional and have enabled us to have a stress free sale process and to achieve a price higher than our expectations .

John & Karen

We found Michele Lay to be honest and transparent in all of our dealings. At every stage we were kept well informed and the marketing process was professional and thorough.

John & Kathleen

Genuine and sincere in her approach

Steve & Jan

Michele has acted on my behalf four times. She, and her team, have consistently provided exceptional service.

Doug & Kath

Michele is very dedicated to what she is doing, she would meet us on Sundays as we would come from Sydney. She tried to be fair as an agent.

Oliver & Teresa

Excellent service with the best attitude towards us the purchaser.

Ray & Janine

We initially met Michelle Lay at an Open Home and immediately warmed to her open personality. She was very attentive and listened to our personal situation and why we were in the market. From that day forward Michelle has been invaluable & instrumental in us being able to buy our dream home. She is a wealth of knowledge, is proactive, a great listener and is very much dedicated to her Clients. She is professional and yet able to do her job with the utmost of care to our personal needs. We were very new to the whole process, and nothing was too much trouble for Michelle. She was always available, including after hours, on weekends and even when she was on holidays ! Michelle is dedicated to her profession and genuinely wants the best for her Clients. She guided us thru each step of the sale & tirelessly worked so that we were given every opportunity to be successful.

Elizabeth & Guy

The best experience. Very professional. Excellent agent.


Michele Lay was marvelous, every detail taken care of professionally. Your expertise in this field is outstanding. The results speak for themselves. The house sold at the 1st open house. We are both extremely happy and are so very grateful for all that you have done!

D & G N - Sold in Manning Street

Michele was a real pleasure to deal with. She was supportive and consistent and the best agent I have ever dealt with!

G R - Purchased in Hillview Circuit

Michele, is the ultimate professional, courteous, helpful, and the most positive agent we have ever dealt with. We would not hesitate to recommend her or her agency. This is our ninth home we have sold and she is the best we have ever had.

D & M W - Sold in Bonaira Street

In my experience, the area where most estate agents fall short is in after sales support. Rest assured, if you engage Michele – you’ll get what you paid for. The complete professional!

D S - Sold in Pheasant Point Drive, Kiama

From the moment we met Michele 4yrs ago I knew she was the right agent for us. This is the second property she has sold for us & both times has proven herself as a true professional. Her honesty, market knowledge & hardworking attitude left us feeling safe in our choice. We set Michele a tough goal but not once did she ask us to reduce our sale price in fact I think she enjoyed the challenge we set for her. Michele kept us fully informed each step of the process & made contact exactly when she said she would (a rare attribute in today's busy market) I am also in sales & so know how hard it can be not to take the easy road & look for the quick sale however Michele never opted for the easy option & feel that she genuinely had our families best interest at heart.

R C - Sold in Lilly Pilly Way, Kiama

Michele was an absolute pleasure to deal with. She was courteous, diligent and totally professional. She is by far the best real estate agent I’ve dealt with. Thanks for all your help Michele.

D R - Purchased in Elanora Rd, Kiama Heights

Michele is an asset to Ray White. Her professionalism and communication skills are outstanding. Been a real pleasure to do business with you Michele.

S & J C - Purchased in Lilly Pilly Way, Kiama

Michele Lay is a dream to work with. She is extremely professional and always very pleasant & most helpful. All of my encounters with Michele have been 10 out of 10.

J & J A - Sold in Johnson Street, Kiama Downs

Michele lived up to her word & promises during the entire campaign , I always felt comfortable & informed which made the whole sale process stress free.

Ricky & Tobie-Jane

Michele Lay gave my wife and I constant attention with updates on people who visited our home.The presentation in the Ray White magazine plus the online coverage was excellent and was the factor that sold the house.

Dale & Rose

My perception of what I thought an agent was/did has been shattered, all due to Michele's friendship, diligence, courteousness and general demeanor. The previous experience with real estate sales was fair and I guess I thought that was a standard, media reporting doesn't do too much to alter that opinion. The last 21 months of dealing with Michele was a delight, and it didn't stop with her, the whole Ray White at Kiama assisted me whenever I needed it. I don't think that either Michele or the business went out of their way - what I received is, I realize now, just an everyday occurrence. I don't know how to fully get the message across on my appreciation towards Michele, Bruce, Matt and all at Ray White Kiama - I am just so grateful that I was introduced to them and fortunate to do business with them.


Michele was very personable and informative with my available options. She provided feedback after every offer and was willing to discuss my options and listen to my suggestions also.


Professional from the start to the completion. Informative and exceeded sellers expectations Courteous to both vendor and seller. Very real expectations from the market Very professional review of local area service A truly satisfying selling experience

Andrew & Cathy

Michele, is the ultimate professional, courteous,helpfull, and the most positive agent we have ever dealt with. We would not hesitate to recommend her or her agency. This is our ninth home we have sold,and she is the best we have ever had. Regards D & M Wilson

Dennis & Mary Wilson

Michele is diligent and perceptive and worked hard to introduce the right client to our home. The process of selling our property was made very easy by her hard work.

Greg & Anne

Michele provided the right mix of professionalism & approachability that made a stressful situation a positive experience (not that i would want to do it again in hurry).

Graeme & Tracey

Michelle knows an enormous amount about the property market including the law in regard to zoning. She has excellent interpersonal skills and her experience shows.


Michele is very professional, charming, astute and great to do business with. She worked very well with us, understanding our needs and marketing. Furthermore, there was no suggestion that we were aiming too high for the financial gain, in fact she obtained $75,000 above our original price. We are delighted.

Elise & John

After 2 failed attempts at selling my property at Kiama, I was in despair and had doubts about how to deal with the problem. I was recommended to Michele and her team at Ray White and was impressed with the level of service, strategy and result. This included: A sincere and professional approach from start to finish, regular & honest communication throughout the process. Personalised service from Michele at all times, a wonderful support team from photography through to accounts. Strategy and execution capability which ultimately achieved a result beyond my expectations. I cannot speak highly enough of Michele & I have absolutely no hesitation in recommending her to anyone looking to sell their home. The comparison to the other local agents was breathtaking & I would be happy to be contacted to discuss my experience. Regards, Steven

Steven - Kiama

Michele was very patient with me throughout the whole process of the sales campaign and took time to explain every step of the way due to the language barrier. She even helped me with a purchase of another property in Sydney and undertook a lot of maintenance work prior to the property going on the market with no charge to us. We sold our property and are extremely happy clients

Henry & Eva L - Kiama Downs

Michele sold our property in a short period of time and for a price we were really happy with. She kept us updated with the progress the whole way and made the selling process easy and stress free. We have already told our family and friends what a great experience we had with Michele and Ray White and we highly recommend Michele as she is professional, honest and a pleasure to deal with.

Caitlin & Daniel - Kiama

Michele has been very transparent & efficient managing the balance of interest between vendor and buyer. We've found her to be trustworthy and ethical, she's also been very proactive and flexible. Honestly, the best Real Estate experience I've ever had.

Melissa & Vanessa - Kiama Downs

Michele has been very transparent & efficient managing the balance of interest between vendor and buyer. We've found her to be trustworthy and ethical, she's also been very proactive and flexible. Honestly, the best Real Estate experience I've ever had.

Melissa & Vanessa - Kiama Downs

I felt Michele was expert, professional and gentle in all her dealings with me, my son and the buyer. She explained everything fully and clearly and definitely communicated frequent, worthwhile genuine information. She is a warm, gentle, professional person. Much appreciated.

Penny - Kiama Downs

Michele listened to what we had to say and included that in the marketing of our property. She showed herself to be the consummate professional. She kept us informed of all developments and was always ready to answer questions. She had us on speed dial when the agreement was being negotiated!

Joe & Marguerite - Kiama

Michele Lay is a lovely caring professional real estate agent. The sale of our property was made a lot easier by Michele's excellent communication skills & dedication throughout. I would recommend Michele Lay & Ray White Kiama anyday.

Gabbie & Steven - Kiama Downs

Michele sold my home, a small heritage listed property in an unpredictable local property market. She managed my expectations, along with those of potential purchasers and my tenant, expertly along the way!

Peter-Paul S - Kiama

Michele was fantastic. She kept me informed the whole way and offered good advice,. Michele also assisted in providing me with contacts for tradespeople in the area as we live in Sydney and were organising the house sale largely remotely. Michele kept everyone on time and honest. She was professional at all times. Also liked the weekly feedback report on the property.

Mrs Greatbatch - Kiama Downs

The service was very professional & personal, unlike anything we have encountered befroe. We felt like we were part of the Ray White Kiama family and will spread that message abroad.

Warick & Bunty - Kiama

Michele has been searching for a suitable property for us for quite sometime. I have found her professional manner and caring nature refreshing, especially within the real estate sector. I would highly recommend Michele and Ray White as both parties were very pleased with the outcome.


To be "True to your Word" is something readily forgotten in today's society – Michele has been "True to her Word" from the moment she walked through our door. This has made the whole sales process easier and helped put our minds at ease. Thank you!


Michele is friendly, approachable, professional and dedicated. When I first viewed a house that Michele was showing I felt welcome and able to ask any questions comfortably. Michele made selling our old home and buying are new home less stressful due to her keeping us informed throughout the whole process. This is why I would recommend Michele Lay and Ray White Kiama.

Mr & Mrs McCarthy - Kiama Downs

Michele Lay's service was impeccable (as was all of the rest of her team). She was meticulous, resourceful, swift to respond, encouraging, determined, efficient & empathetic. I'm very grateful to her, Melinda Budd & all the rest of Ray White Kiama.

RA - Minnamurra

Michele & her team, as expected, delivered the best results we could have hoped for. Always a pleasure to deal with. Your needs to sell are not often, but when you do, this is the way you like things to happen. Thanks.

P. Tuohy - Kiama Downs

We were very happy with the professional manner that all Ray White Kiama staff go about their business and we would like to thank Michele and Terry for there hard work that led to the sale our property. I would recommend your office without hesitation.

J & L B